Dear Guest,
Welcome to our hotel. For your own comfort, we would like to begin by detailing our in-house rules, which will help us to serve you in the best possible way.

HOTEL RULES
1. Checking in:
Our employees are not authorized to check you in unless you have paid in advance, or unless you present a voucher from a travel agency with whom we have an agreement.

1.1)
Alternatively, you may give us your credit card number and sign the electronic sales voucher, which will be left open. Then, once you have paid using the electronic payment machine, the sales voucher that you signed previously will be torn up in front of you.

1.2)
When you check in, you will be given a guest card. In exceptional cases we can issue two magnetic keys that are valid for your entire stay. Those keys will open not only the door to your apartment, but also the building’s front door and garage gate.
You will also be given a code which you can tap into the main door if you loose your card. If you do loose the card, please report the fact to the reception immediately. The card will be cancelled and you will be issued with another one to ensure your security. In emergency cases, you can call the mobile phone number detailed on your guest card.

2. Checking out:
On the day of your departure, you must leave your apartment by 11 a.m. If you prefer, you can deal with all checking-out procedures before midnight on the previous day of your departure.

3. Breakfast:
A continental breakfast is also available, which you can order on the terrace or in the dining hall for 3€, or in your apartment for 5€.
When you check in, please state whether you want breakfast during your stay, and in what form.

3.1)
Should you want breakfast in your apartment, please inform the night receptionist of the time that you would like it to be served. Last serving is at 11 a.m. Please also state if you prefer a continental breakfast with tea, black coffee, white coffee, hot chocolate or cappuccino.

4. Wake up Service:
If you would like to be woken up at a certain time, please notify the reception of the time. Such requests must be made before midnight.
Dial nine (9) on your apartment telephone.

5. Telephone calls:
All telephone calls to outside numbers pass routed through the reception. Tell the receptionist which number you wish to dial, and the call will be passed on to you. The cost of each unit is 50 cents (0.50€).

6. Use of the swimming pool:
For safety reasons, the swimming pool is not in use after sunset.

7. Noise:
Due to a matter of respect and consideration with all the guests, we kindly ask you for the special attention to be quiet in all social areas and corridors, bearing in mind that most of our guests come to relax.

8. Damage:
You will be charged for any deliberate damage on the hotel. Depending on the seriousness of the damage, the company may take any legal action it deems necessary.

9. Complaints:
The hotel has a complaints book. Should you have reasons to complain, please identify which employee your complaint is directed against, the time of the occurrence, and please report the fact to the management, who should be called to the location.

10. Security:
10.1) Safekeeping of valuables
Under the terms of Regulatory Decree no. 34/97 of 17 September 1997, this company will not be held responsible for cash, jewellery or other valuable objects which are not deposited in the individual safety boxes available for rental in the apartments, via the safekeeping service at the reception.

10.2) Always remember to close the building’s front door and to check that the car park’s electronic gate is properly closed.